FAQ

  • Problem with your purchase

    • Contact the store/website from which you purchased this product as this is the official retailer.
      If your product is under guarantee, the retailer will arrange for its exchange or repair with ZOLUX (provided the guarantee applies).
      Please note that products damaged as a result of inappropriate use will not be repaired or refunded.

  • Product information

      • Private individuals On our website, you will see the heading “Where can you find us?”. Simply enter your postcode to find your nearest stockist or an online retailer for ZOLUX products.

      • Professionals Click on “I still need help” and send us a message, making sure you select the “Professional” checkbox. A sales manager in your region will contact you.

    • ZOLUX designs/produces/distributes pet products and its customers are pet store professionals. We do not have any shops and we do not sell our products online.
      You can find ZOLUX products in pet stores, garden centres and large DIY stores, or on our partners’ websites.

      In the “Where can you find us?” section, we can help you to find your nearest store or online retailers selling ZOLUX products.

      Are you a professional who is interested in becoming a ZOLUX stockist? Get in touch with us by clicking on “I still need help”. A sales manager in your region will contact you for an individual quote.